Privacy Policy
We collect very little, keep it only as long as needed to schedule and complete your repair, and never sell it to anyone.
What This Policy Covers
Lone Tree Appliance Repair is an independent local repair company serving Lone Tree, Castle Pines, Parker, Centennial, Highlands Ranch, Castle Rock, Greenwood Village, and Littleton. This page explains what information we gather when you visit our website or call our office, and how that information is used.
Because we run our business by phone rather than through online forms or email, the amount of personal data we handle is small compared to most service companies. We do not operate a contact form, and we do not publish a general business email address on this site. Every service inquiry starts with a phone call to (720) 575-1433, answered 24 hours a day, or an online booking request submitted through our scheduling partner at nexfield.pro.
This site is informational. Its purpose is to describe our repair services for Sub-Zero, Wolf, Viking, and other major appliance brands across the South Denver I-25 corridor, and to give visitors an easy path to reach a technician. We are not authorized, certified, or affiliated with Sub-Zero, Wolf, Viking, or any other manufacturer; we repair their products as an independent local service company using OEM-quality parts.
Information We Collect and Why
We collect only what is necessary to schedule a service visit, diagnose your appliance, and bill for completed work.
When you call our office, our dispatcher records your name, phone number, service address, and a description of the appliance problem, for example a Sub-Zero refrigerator not cooling in Meridian or a Wolf range needing altitude recalibration in Heritage Hills. When you book online through our nexfield.pro scheduling link, that same basic information is transmitted so our technicians can plan the visit. Our technicians also note the appliance brand, model, and serial number on-site, since that information is needed to source correct parts.
If you pay by card, that transaction is processed through a standard payment processor; we do not store full card numbers on our own systems. Our website itself does not run e-commerce or account logins, so there is no password or account data to protect in the first place. Basic technical logs, such as page requests and browser type, may be collected automatically by our hosting provider for security and performance purposes, the same way most websites operate.
How Your Information Is Used and Shared
Your information supports the repair you requested and nothing beyond that.
We use your contact and service details to confirm appointments, dispatch a technician, order parts specific to your appliance, and follow up if a return visit is needed under warranty on the repair. We do not sell, rent, or trade customer information to marketers, data brokers, or third parties. We do not maintain an email marketing list, so you will not receive promotional email from us, consistent with the fact that we do not collect email addresses through this site.
In limited cases we share information with parts suppliers, for example when ordering a specific compressor or control board for a Sub-Zero or Viking unit, and with our payment processor to complete a transaction. We may also disclose records if legally required to do so, such as in response to a valid subpoena. Service records, including diagnostic notes and parts used, are kept in our internal system for warranty tracking and are retained only as long as reasonably needed for that purpose.
Our Data Practices at a Glance
A short summary of how we treat customer information, in plain terms.
- No web contact form or general email inbox collects your data on this site
- All service requests begin by phone at (720) 575-1433, answered 24/7, or through our nexfield.pro booking link
- We never sell or rent customer names, addresses, or phone numbers to third parties
- Card payments are processed through a standard payment processor; we do not store full card numbers
- Service and diagnostic notes are kept only as long as needed for warranty and billing purposes
- Appliance make, model, and serial number are recorded on-site solely to order correct OEM-quality parts
- Basic website analytics logs are handled by our hosting provider like on most business websites
- You can ask us at any time what information we have on file by calling our office
Does Lone Tree Appliance Repair have a contact form or collect my email?
No. Lone Tree Appliance Repair does not use a web contact form or a general email inbox. All service requests go through a phone call to (720) 575-1433, answered 24/7, or the online booking link at nexfield.pro.
Does Lone Tree Appliance Repair sell customer information?
No. Lone Tree Appliance Repair does not sell, rent, or trade customer names, phone numbers, or addresses to third parties. Information collected during a service call is used only to schedule the repair, order parts, and process payment. Questions can be directed to (720) 575-1433.
What personal information does Lone Tree Appliance Repair keep on file?
Lone Tree Appliance Repair keeps basic service records: your name, phone number, service address, and the appliance model and serial number used to order parts. Full card numbers are not stored on our systems. Call (720) 575-1433 if you want to know what is on file for your account.
Do I need to create an account to book a repair?
No account is required. You can reach us directly by phone at (720) 575-1433, available 24/7, or use the online booking link at nexfield.pro. Neither method requires setting up a login or password.
Will I get marketing emails after a service visit?
No. We do not collect email addresses for marketing purposes and do not send promotional email. Any follow-up regarding your repair, such as a warranty callback, is handled by phone.
How can I ask about or correct information you have about me?
Call our office at (720) 575-1433 and ask to speak with our dispatcher or office staff. Since our records are limited to basic service and appointment details, most requests to review or correct information can be handled during that call.
Ready to get your appliance fixed?
Call us any time — the line is answered 24/7 — or book a visit online in under a minute. Service visits run daily, 8 AM–6 PM.